Staffing your Help Desk (page 1 of 2)
Whether you need experienced Help Desk agents and/or a skilled Help Desk manager to run your Help Desk, TTI can help. Several prominent entertainment clients entrust their critical Help Desk functions to us, and we pride ourselves on our track record of exemplary customer service and efficiency.
Like our senior management team, our Help Desk team members are trained to exceed client performance expectations and agreed upon Service Level Agreements ("SLA's"). Current staffing options specifically include:
| • Help Desk Support Specialist Level I |
• Quality Assurance Specialist |
| • Help Desk Support Specialist Level II |
• Account Administration |
| • Help Desk Supervisor or Manager |
• Documentation Librarian |
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